Return & Refund Policy

Because Bavin Ghee is a consumable food product made fresh in small batches, we don't accept returns simply due to change of mind. That said, if something is wrong with your order, we want to make it right — every order is covered against damage, quality issues and delivery errors.

• The product arrived damaged, leaking or with a broken seal
• You received the wrong product or quantity
• The product shows a genuine quality issue (off aroma, texture or taste)
• The order arrived significantly past the promised delivery window

Contact us within 48 hours of delivery at jaiwindairyfarm@gmail.com or call +91 73737 31119 with your order number, a brief description of the issue, and clear photos/videos of the product and packaging. Our team will review your request within 1–2 business days.

Once approved, we'll offer a free replacement of the affected item, or a full refund to your original payment method, based on what's appropriate for your case. We do not require the product to be shipped back to us in most cases — photo evidence is usually sufficient.

Approved refunds are initiated within 3–5 business days and are credited to your original payment method (card, UPI, netbanking, or wallet via Razorpay). Depending on your bank, it may take an additional 5–7 business days to reflect in your account.

Orders can be cancelled free of charge as long as they haven't been packed or dispatched yet. Once an order has shipped, it can no longer be cancelled, but it remains covered under the eligible cases above.

For any questions about a return or refund, reach out at jaiwindairyfarm@gmail.com or call +91 73737 31119.